Major Infrastructures & Investments

From the outset, Info-Quest has been firmly committed to a long-term strategy of investment aimed at improving productivity and paving the way for automation processes and cost reduction. The investments realized by Info-Quest overall are of crucial importance, since they underpin the implementation of its strategic choices involving the development of new activities and services, whilst facilitating the modernization of its operation to the benefit of customers. In addition, these investments add to the company's considerable technical expertise and thus ensure that the company remains where it belongs, i.e. at the top. Info-Quest has grown and is now successfully meeting the diverse challenges in one of the most technologically advanced environments for modern businesses.

Info-Quest:
	Has one of the largest Enterprise Resource Planning installations in Greece. Based on the Application Service Provider model, the ERP system supports both Info-Quest's operations and those of the Group members. With continuous expansions, the system is constantly growing in terms of functionality and capabilities.
	Has developed Quest On Line, one of the most successful Business-to-Business applications in the market for electronic order taking. Quest On Line not only gives the company's business partners direct access to a wealth of data and information, but also allows them to place orders and conduct a wide range of transactions 24 hours-a-day, which translates into significant time and cost savings when placing products and services on the market. Today, over 60% of the company's sales are processed through Quest On Line.
	Systematically invests in modern telecommunication infrastructures to support the company's growing activities. An advanced, high-speed voice and data networking infrastructure with high availability links all the company's branches and subsidiaries in Athens and Thessaloniki, serving over 1,200 users.
	Makes full use of innovative applications, including Sales Force Automation, CRM and Remote Access & Knowledge Management, to better serve the company's customer base.
	Runs a Call Center that incorporates the very latest technology, providing a host of services to customers (24 x 7).
	Has invested in the establishment of a fully equipped Testing Laboratory - at a cost of over 1 million euro -  for the trial operation and simulation of the solutions implemented by the company. In addition, it operates modern, specially equipped Repair Centers, with advanced systems for monitoring processes.

At the same time, in order to fully optimize its operation, Info-Quest:
	Continuously invests in further enhancing the knowledge and skills of its technical personnel, who regularly attend specialized training programs that lead to the award of international certificates.
	Has developed a nationwide network of 100 technical support centers, certified in accordance with ISO 9001:2000, in order to serve its customers in the best possible way. In addition, Info-Quest constantly invests in the development of its network of business partners, providing them with modern organizational models and transferring technology with ongoing training and full support.
	Has developed an innovative logistics system which is being expanded with new installations, that has resulted in quality customer service of a much higher standard, optimization of productivity and reduction of costs.
	Maintains its own ultra-modern building installations in Athens and Thessaloniki which currently occupy a total area of over 50,000 m2 and are considered to be model business premises. The company is constantly expanding with the acquisition of new premises in order to provide excellent and immediate customer service and meet its ever increasing needs.
	Implements an Integrated Security Policy to ensure the protection of all operating resources.