The Procedure for handling complaints for non-compliance / non-compliance incidents provides the rules and basic guidelines for the handling complaints submitted in connection with breaches of corporate policies, regulations or applicable legislation.
It is our individual and collective responsibility to ensure that each of us complies with the Code of Conduct and Ethical Behavior of the Group.
Although it is primarily the responsibility of each employee of Quest Group, stakeholders outside the company (e.g. partners) may also express such concerns or report a potential incident.
Submitted reports may be official (signed) or anonymous. However, it is encouraged that the reporting persons submit official (signed) complaints as this facilitates the necessary investigation and the taking of the necessary measures.
All reports shall be treated confidentially and employees are encouraged to submit the above reports/complaints with good intentions and aiming at protecting Quest Holdings and the Group’s companies, and shall not be subject to any disciplinary measures or other adverse treatment.
Reports and complaints shall be submitted as follows:
By e-mail to the address corresponding to each company of the Group:
Info Quest Technologies
Uni Systems
iSquare
Quest Energy
By post to the address of the respective company of the Group, to which the complaint/incident relates, for the attention of the Compliance Officer:
Quest Holdings
2A Argyroupoleos St., 176 76
Kallithea, Athens
Info Quest Technologies
2A Argyroupoleos St., 176 76
Kallithea, Athens
Uni Systems
19-23 Al. Pantou St., 176 71
Kallithea, Athens
ACS Courier
38 Petrou Ralli St., 122 41
Aigaleo, Attica
iSquare
27 Al. Pantou St., 17671
Kallithea, Athens
Quest Energy
2A Argyroupoleos St., 176 76
Kallithea, Athens
The above methods and reporting channels also apply to the direct or indirect subsidiaries of the above companies.